CAREERS AT DEPELCHIN CHILDREN'S CENTER

In search of a rewarding career? Join our team of expert, dedicated professionals in making tomorrow brighter for children and families in Texas.

DePelchin is proud to be an equal opportunity workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

Why do people join, stay, and thrive at DePelchin?
At DePelchin, we strive to ensure that each employee feels supported, safe, heard, and valued. We asked our employees what matters most, and they tell us that working at DePelchin is a rewarding experience because the work we do impacts the lives of children and families. Our employees have a passion for our mission and are committed to a culture of C.A.R.I.N.G. in which they are Committed to Excellence, Accountable for their actions, are Respectful, operate in Integrity, are Nice, and Generous. These core values are the foundation for how we do our work and achieve our mission to “Strengthen the lives of children by enhancing their mental health and physical well-being.”

Enjoy Great Benefits
DePelchin encourages wellness and promotes preventive care, by offering benefits and resources to help its employees lead healthy, balanced lives. Our benefit package includes:

Medical, dental and vision plans for employee and eligible dependents
403(b) retirement plan with match
Paid life insurance
Generous paid time off plan (PTO)
10 paid holidays each year
Extended time off for FML qualified events (ETO)
Family Medical Leave (FML)
Tuition Reimbursement Program
Wellness Initiatives
Convenient central location with free parking
Credit Union
Employee Assistance Program
Service Award Program

Programs, resources and benefit eligibility vary based on scheduled hours worked, location, and length of service at DePelchin.

Technical Trainer and Usability Specialist

Houston, TX

Full Time

Management Information Systems

Mid Level

Position:                     Technical Trainer and Usability Specialist
Classification:             Full-time, Exempt
Reports to:                 Director, Information Systems
Location:                     Houston, TX
Benefits: Robust benefits package, Generous PTO, Matching retirement

Position Description:
The Technical Trainer & Usability Specialist is responsible for both the development of comprehensive training programs, as well as the delivery of the programs. The objective of these training initiatives is to improve operational efficiency and the productivity of the workforce by implementing automated processes and integrating existing and new software applications into business processes. The Technical Trainer & Usability Specialist will also assist in the evaluation and implementation of technology utilization.

Primary Responsibilities:

Develop and deliver training programs for software applications.
Monitor services delivered for compliance with legal and regulatory requirements.
Provide presentations and conduct public speaking both internally and externally to promote the organization's mission, vision, philosophy, and values.
Research, assess, and make recommendations on training curriculum.
Coordinate with the agency’s training department to provide required and desired training for staff and community.
Perform system configuration and assist with the implementation of upgrades and new applications.
Resolve customer problems with software and respond to requested improvements and enhancements.
Demonstrates an interest in personal and professional growth.

Required Qualifications:

Bachelor’s in Information Technology, Business Administration, Education, or related field. Relevant experience may be considered in lieu of education.
Two (2) years’ experience providing software training with demonstrated capability of developing and presenting training materials.
Experience providing first-level support of business applications.

Preferred Qualifications:

Experience in social services or healthcare preferred.
Business analysis experience a plus.

Knowledge, Skills, and Abilities:

Proficiency in using software applications and technology.
Advanced computer software and hardware knowledge and skills.
Ability to troubleshoot a variety of computer problems.
Ability to Interact with staff with a service orientation.
Ability to stay organized while executing multiple projects.
Ability to maintain professional, confidential work environment.

Work Conditions:

Environment: Office-based - Required to work onsite.
Range of Schedule: Mon – Fri, 7:00 am to 8:00 pm
Travel: None

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

DePelchin Children’s Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.

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