Implementation Coordinator

Houston, TX

Full Time

DePelchin Family Services

Experienced

Position:                     Implementation Coordinator
Classification:             Full-time, Exempt
Reports to:                  Sr. Operations Manager
Company:                   DePelchin Family Services
Location:                     Houston, TX

Position Description:
DePelchin is seeking an Implementation Coordinator to lead the execution of transformative system-wide initiatives across the child welfare sector, with an immediate focus on supporting the Texas Child-Centered Care (T3C) transition. This role is responsible for designing, planning, and facilitating strategic implementation efforts—including outreach events, informational sessions, working groups, and quarterly T3C summits to promote awareness, build provider capacity, and foster cross-network collaboration. The Coordinator also provides individualized support to specific providers, guiding them through the T3C application process and supporting the implementation of required changes to ensure a smooth and informed transition.

Beyond T3C, the Coordinator contributes to broader systems change by assisting with the rollout of new initiatives, operational models, and cross-network efforts. This role involves working closely with internal teams and external partners to coordinate, plan, drive alignment, recognize and respond to major system changes. This includes participating in the design and execution of system-wide strategies, assisting in the development of implementation tools and guidance, and facilitating collaboration that supports continuous improvement and sustainable change.

Primary Responsibilities:

Attain comprehensive knowledge expertise in the Texas Child-Centered Care (T3C) model, application process, and required implementation criteria.
Understand provider roles, responsibilities, and readiness requirements for Child Placing Agency (CPA) and General Residential Operation (GRO) as they transition into the T3C model.
Design, plan, and facilitate outreach activities, informational sessions, working groups, and quarterly summits to support provider engagement and capacity-building.
Provide individualized technical assistance to approved providers, including application review, process guidance, and implementation planning.
Translate complex policy and procedural information into clear, actionable steps for providers and community partners.
Develop and maintain collaborative relationships with providers, stakeholders, and community organizations.
Deliver presentations, facilitate discussions, and produce guidance materials.
Collect, track, and document provider interactions, support activities, and participation in outreach events.
Identify implementation challenges and propose effective, provider-centered solutions.
Work both independently and in cross-functional teams to achieve goals in a dynamic, fast-paced environment.
Collaborate effectively across departments and functional areas to align strategies and share information.
Work effectively with diverse populations, recognizing and respecting cultural and organizational differences in communication and service delivery.
Facilitate both in-person and virtual engagements, adapting content and facilitation methods to meet the needs of varied audiences.

Required Qualifications:

Bachelor’s degree in human or social services required.
Minimum three (3) years’ experience in human or social services industry.
Demonstrated experience in client-facing roles, including facilitating meetings, trainings, or public-facing events.
Experience managing multiple projects or workstreams with attention to detail and timely follow-through.
Experience reading, interpreting, and synthesizing information from complex documents (e.g., policy manuals, procedural guides) to support implementation of system-wide initiatives.

Knowledge, Skills, and Abilities:

Knowledge of outreach, engagement, and facilitation strategies for community-based and provider-facing audiences.
Capacity to work independently while contributing effectively to team-based efforts.
Ability to manage multiple priorities, timelines, and projects in a dynamic environment.
Proven skills in collaborating across departments and managing external provider and stakeholder relationships.
Demonstrated ability to plan, coordinate, and facilitate meetings, working groups, and community events.
Ability to maintain professionalism and confidentiality when working with sensitive provider or organizational information.
Ability to communicate complex ideas clearly in both verbal and written forms, tailoring language to different audiences.
Demonstrated critical thinking and problem-solving skills to identify barriers and develop effective solutions.
Strong organizational skills with attention to detail in documentation, tracking, and follow-up.
Proficiency in Microsoft Office Suite (including Outlook, Word, Excel, and PowerPoint); including virtual platforms such as Zoom or Teams.
Skill in reviewing, synthesizing, and interpreting procedural documents, guidance materials, or program requirements.
Ability to maintain a service-oriented mindset when supporting internal colleagues and external providers.
Ability to build rapport with culturally and professionally diverse populations, using inclusive and respectful communication.

Work Conditions:

Environment: Hybrid
Range of Schedule: Mon – Fri, 8:00 am to 5:00 pm
Travel: Frequent - Uses own vehicle on agency business but does not transport clients. (Must have a valid Texas driver license and current auto insurance)

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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Implementation Coordinator

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