DePelchin Children’s Center

Client Support Program Administrator

Texans Together - Region 6A & 6B, TX - Full Time

Position:                                        Client Support Program Administrator
Comparable DFPS Position:        Service Program Administrator
Classification:                               Full-time, Exempt
Reports to:                                     Director, Permanency     
Company:                                      Texans Together             

Location:                                        
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

Position Description:

The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), Transportation Services, and Preparation for Adult Living (PAL). The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Together's mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families

Primary Responsibilities:
  • Provide executive leadership and operational oversight for Client Support programs, including Family Group Decision Making, Kinship Services, Transportation Services, Preparation for Adult Living, and Local Permanency Services.
  • Develop and implement strategic plans, policies, and operational initiatives aligned with organizational goals, contractual requirements, and best practices.
  • Oversee program performance and service delivery to strengthen family engagement, caregiver support, placement stability, lifelong connections, and permanency outcomes.
  • Supervise, coach, and develop senior managers and program leaders, promoting accountability, professional growth, and workforce effectiveness.
  • Direct quality assurance and continuous improvement efforts, using performance data, audits, and stakeholder feedback to identify trends and improve service outcomes.
  • Ensure compliance with applicable federal and state regulations, contractual obligations, accreditation standards, and organizational policies.
  • Build and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders to strengthen resources and services for children and families.
  • Oversee budget planning, resource allocation, staffing, and program capacity to support efficient and sustainable operations.
  • Provide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations.
Required Qualifications:
  • Bachelor’s degree required. Relevant experience considered in lieu of education requirement.
  • Minimum seven (7) years ‘progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
  • Minimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
  • Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.
Preferred Qualifications:
  • Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.
Knowledge, Skills, and Abilities:
  • Knowledge of PAL, Local Permanency Services, foster care, and child welfare practice.
  • Knowledge of organizational leadership, strategic planning, and change management.
  • Knowledge of quality assurance, performance management, and continuous improvement processes.
  • Knowledge of trauma-informed, strengths-based, and hope-centered practices.
  • Knowledge of budget development, resource management, and program administration.
  • Skill in executive leadership and organizational management.
  • Skill in strategic planning and implementation.
  • Skill in coaching, mentoring, and developing leaders.
  • Ability to establish a clear vision and inspire others toward shared goals.
  • Ability to evaluate organizational performance and implement improvement strategies.
  • Ability to make sound decisions in complex and high-pressure situations.
  • Ability to build collaborative relationships across systems and agencies.
  • Ability to manage competing priorities while maintaining focus on outcomes.
  • Ability to represent the organization
Work Conditions:
  • Environment: Office-based
  • Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.
  • Work Schedule: Mon – Fri During standard business hours
  • Travel: Frequent - Regular travel across Harris County and the 12- county service region. Reliable transportation required.




 

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

Apply: Client Support Program Administrator
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?
What’s your highest level of education completed?*
Desired salary*
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
Are you a current CPS employee with DFPS?*
If yes, what is your current DFPS/CPS position or job title? If not applicable, enter NA.*
If yes, how long have you been employed with DFPS?*
What DFPS program, unit, or functional area do you currently work in? If not applicable, enter NA.*
If you are currently employed as CPS staff with DFPS, would you be interested in starting employment with Texans Together before March 1, 2027?*
Do you have a valid Texas Driver License?*
Have you ever worked for this agency? If yes, when and under what name?*
Do you have relatives employed with this agency? If yes, please provide the name(s) of the relative(s)?*
Do you have any family members or are you receiving services from or providing services to this Agency? If yes, please explain.*
I certify by MY SIGNATURE BELOW, that I have fully and accurately answered all questions and have given all information requested in this application for employment, and I understand that any wrong or incomplete information on this application may disqualify me for further consideration for employment or, if discovered after I am hired, may be grounds for my immediate dismissal. I understand that all such information is subject to verification by the Texans Together, and hereby give my consent to Texans Together to investigate my background and qualifications using any means, sources, and outside investigators at its disposal. I agree to undergo any type of drug and/or alcohol testing that Texans Together may require at any time. Finally, I understand that submission of this application does not necessarily mean that I will be hired, and that if I am hired, my employment will be “at will”, and either I or Texans Together may terminate my employment at any time, with or without notice or reason."*
Date Signed*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*