DePelchin Children’s Center

Manager, Risk Management

DePelchin Family Services - Houston, TX - Full Time

Position:                            Manager, Risk Management
Classification:                   Full-time, Exempt
Reports to:                        Sr. Director, QI and Risk Management          
Company:                          DePelchin Family Services
Location:                            Houston, TX

Position Description:
The Manager of Risk Management provides leadership and coordination for enterprise risk management activities across DePelchin Children’s Center (DCC) and Texans Together (TTG). Working within DePelchin Family Services (DFS) and the Quality Improvement and Risk Management (QIRM) department, this position supports the development, implementation, and ongoing evaluation of effective Risk Prevention and Management (RPM) systems for both organizations. The Manager partners with program and administrative leadership to identify and evaluate organizational risks, understand contributing factors, strengthen operational practices, and develop appropriate improvement and mitigation strategies. The role is responsible for helping ensure that risk management is proactive, consistent, data-informed, and integrated into ongoing quality improvement activities rather than focused solely on responding to incidents after they occur. This position also supports separate DCC and TTG RPM structures while identifying enterprise-level trends and opportunities for shared learning across the organizations.

Primary Responsibilities:

Risk Prevention and Management
  • Coordinate and support Risk Prevention and Management activities for DCC and TTG.
  • Facilitate DCC and TTG RPM Committee meetings, including development of agendas, analysis of trends, follow-up on action items, and documentation of committee activities.
  • Assist leadership and programs in identifying operational, clinical, regulatory, contractual, reputational, financial, and organizational risks.
  • Develop processes for tracking identified risks, mitigation activities, responsible parties, and follow-up.
Risk Assessment and Analysis
  • Conduct or facilitate structured risk assessments when concerns or significant events are identified.
  • methodologies, Corrective or preventive action planning.
  • Facilitate multidisciplinary reviews of significant events or organizational concerns as appropriate.
  • Develop clear findings and recommendations based on evidence and identify contributing factors.
Data Analysis and Risk Monitoring
  • Develop and maintain dashboards, reports, or other tools to monitor risk indicators across DCC and TTG.
  • Analyze trends in areas such as incidents, complaints, grievances, investigations, regulatory findings, contractual concerns, safety events, and other organizational risk indicators.
  • Work with Quality Improvement, Data and Analytics, GMOE, Programs, and other departments to improve the quality and usefulness of risk-related data.
  • Provide summaries of significant trends and emerging risks for the Quality Improvement Risk Management Department and organizational leadership.
Corrective and Prevention Action
  • Partner with departments to develop practical corrective and preventive actions in response to identified concerns.
  • Assist teams in developing actions that address underlying processes and contributing factors.
  • Collaboratively establish appropriate measures and follow-up periods to evaluate whether interventions are effective.
  • Monitor completion and effectiveness of risk mitigation activities.
Consultation and Partnership
  • Serve as a Risk Management resource to DCC and TTG leadership regarding risk identification, assessment, mitigation, and continuous improvement.
  • Build collaborative relationships with program leadership and operational teams to encourage early consultation when concerns arise.
Policies, Standards, and Compliance
  • Assist with development and review of policies and procedures.
  • Monitor changes in applicable accreditation standards, regulations, contractual requirements, and organizational expectations that may affect risk management practices.
  • Maintain documentation demonstrating organizational RPM activities for accreditation, audits, monitoring, and other external reviews.
  • Develop and provide training, technical assistance, and consultation related to risk management principles and tools.
Supervision and Leadership
  • Provide supervision, coaching, and direction to assigned Risk Management Analysts/Specialists.
  • Establish priorities and distribute risk-related reviews and projects based on organizational needs.
  • Develop staff expertise in risk assessment, investigation, data analysis, root cause analysis, and quality improvement methodologies.
Required Qualifications:
  • Bachelor's degree, in  social services, behaviorah health, quality management, risk managment or other human services related field.
  • Three (3) years of progressively responsible experience in risk management, quality improvement, compliance, program operations, child welfare, behavioral health, healthcare, or a related field.
Preferred Qualifications:
  • Supervisory or leadership experience preferred.
  • Experience conducting investigations, risk assessments, root cause analyses, or quality improvement reviews strongly preferred.
  • Experience within child welfare, social services, behavioral health, or another highly regulated human-services environment preferred.
  • Experience with accreditation, regulatory, or contractual compliance preferred.
Knowledge, Skills, and Abilities:
  • Strong knowledge of risk management, quality improvement, compliance, or related organizational oversight practices.
  • Ability to objectively review complex situations and distinguish facts, assumptions, contributing factors, and root causes.
  • Strong analytical and critical-thinking skills.
  • Ability to analyze quantitative and qualitative information and communicate meaningful trends.
  • Demonstrated ability to facilitate difficult or sensitive discussions in a neutral and collaborative manner.
  • Strong written communication and report-writing skills.
  • Ability to translate findings into practical and sustainable recommendations.
  • Strong organizational and project-management skills.
  • Ability to work collaboratively across departments and organizational levels.
  • Ability to balance multiple priorities and determine when concerns require escalation.
  • Working knowledge of continuous quality improvement methodologies, including PDSA, Root Cause Analysis, Five Whys, and process mapping.
  • Ability to develop dashboards, tracking tools, and management reports.
  • Ability to maintain confidentiality and exercise sound professional judgment.
Work Conditions:
  • Environment: Office
  • Work Schedule: Monday – Friday during standard business hours.
  • Travel: Occasional

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

Apply: Manager, Risk Management
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Who referred you to this position? Enter their first and last name here.
What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
Desired salary*
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
Are you currently employed?*
If yes, why are you considering leaving your current employer?*
Are you a current DePelchin employee?*
Are you a current CPS employee with DFPS?*
Do you have a valid Texas Driver License?*
Have you ever worked for this agency? If yes, when and under what name?*
Do you have any family members or are you receiving services from or providing services to this Agency? If yes, please explain.*
Do you have relatives employed with this agency? If yes, please provide the name(s) of the relative(s)?*
Have you lived outside the state of Texas within the previous five (5) years?*
I certify by MY SIGNATURE BELOW, that I have fully and accurately answered all questions and have given all information requested in this application for employment, and I understand that any wrong or incomplete information on this application may disqualify me for further consideration for employment or, if discovered after I am hired, may be grounds for my immediate dismissal. I understand that all such information is subject to verification by the DePelchin Children’s Center, and hereby give my consent to DePelchin Children’s Center to investigate my background and qualifications using any means, sources, and outside investigators at its disposal. I agree to undergo any type of drug and/or alcohol testing that DePelchin Children’s Center may require at any time. Finally, I understand that submission of this application does not necessarily mean that I will be hired, and that if I am hired, my employment will be “at will”, and either I or DePelchin Children’s Center may terminate my employment at any time, with or without notice or reason."*
Date Signed*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*