CAREERS AT DEPELCHIN CHILDREN'S CENTER

In search of a rewarding career? Join our team of expert, dedicated professionals in making tomorrow brighter for children and families in Texas.

DePelchin is proud to be an equal opportunity workplace.
DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

Why do people join, stay, and thrive at DePelchin?
At DePelchin, we strive to ensure that each employee feels supported, safe, heard, and valued. We asked our employees what matters most, and they tell us that working at DePelchin is a rewarding experience because the work we do impacts the lives of children and families. Our employees have a passion for our mission and are committed to a culture of C.A.R.I.N.G. in which they are Committed to Excellence, Accountable for their actions, are Respectful, operate in Integrity, are Nice, and Generous. These core values are the foundation for how we do our work and achieve our mission to “Strengthen the lives of children by enhancing their mental health and physical well-being.”

Enjoy Great Benefits
DePelchin encourages wellness and promotes preventive care, by offering benefits and resources to help its employees lead healthy, balanced lives. Our benefit package includes:

Medical, dental and vision plans for employee and eligible dependents
403(b) retirement plan with match
Paid life insurance
Generous paid time off plan (PTO)
10 paid holidays each year
Extended time off for FML qualified events (ETO)
Family Medical Leave (FML)
Tuition Reimbursement Program
Wellness Initiatives
Convenient central location with free parking
Credit Union
Employee Assistance Program
Service Award Program

Programs, resources and benefit eligibility vary based on scheduled hours worked, location, and length of service at DePelchin.

Application Support Analyst

Houston, TX

Full Time

Management Information Systems

Mid Level

Position:            Application Support Analyst
Classification:    Full-time, Exempt
Reports to:        Manager, Information Systems
Location:             Houston, TX
Benefits:              Robust Benefits Package, Generous PTO, Matching Retirement

Position Description:
The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.

Primary Responsibilities:

Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements.
Identifies and communicates service improvement opportunities.
Performs system configuration.
Assists with the development of forms and reports.
Assists with the implementation of upgrades and new applications.
Assists with the development and delivery of training on software applications.
Responsible for manual and automated operational tasks.
Demonstrates an interest in personal and professional growth.

Required Qualifications:

Two (2) years’ experience in an operations support environment supporting multiple businesses applications.
Two (2) years’ coursework in software applications analysis, design, development, database design and management, and project management. Work experience may be substituted for this requirement.

Preferred Qualifications:

One (1) year experience in database or software development strongly preferred.
Experience in social services or healthcare preferred.
Experience with Extended Reach a plus.

Knowledge, Skills, and Abilities:

Proficiency with Microsoft Office as well as Microsoft Visio and Project.
Advanced computer software and hardware knowledge and skills.
Ability to troubleshoot a variety of computer problems.
Ability to Interact with staff with a service orientation.
Ability to stay organized while executing multiple projects.
Ability to maintain professional, confidential work environment.

Work Conditions:

Environment: Office-based - Required to work onsite.
Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
Travel: None

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

DePelchin Children’s Center supports and sustains children and the families who care for them. We provide comprehensive services focused on ensuring all children are part of safe, caring homes. We deploy evidence-based practices and strategies to prevent maltreatment, preserve healthy families, and bring healing to children who have experienced trauma by enhancing their physical health and mental well-being.

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